One inbox, read by people who know the cases. We reply within 3 business days, usually sooner.
We don't run a phone line — everything is handled by email so there's a written record on both sides.
Quote your order reference — it starts with JAS- and is on your order page and receipt. That's the fastest way for us to find you.
If a payment went through but the file hasn't unlocked, send the order reference and we'll put it right.
Photographs of the parcel and its contents help. See the refund policy for the 7-day window.
Requests to see, correct or delete what we hold go to our Grievance Officer, named below.
In line with the Information Technology (Intermediary Guidelines) Rules, complaints about content or personal data can be raised with Prem Chourasia at support@thejasoos.com. We acknowledge within 48 hours and aim to resolve within 30 days.
